Terms and Conditions

Welcome to Armofy, Australia’s trusted online supplier of workplace safety equipment and personal protective equipment (PPE). Armofy is operated by Shield Core Solutions Pty Ltd (ABN: 89 267 149 494 (“we”, “our”, “us”, “Armofy”).

By accessing our website at www.armofy.com.au, browsing our safety product catalogue, or purchasing workplace safety equipment from our online store, you agree to comply with and be bound by these Terms and Conditions. Please read these terms carefully before placing an order for PPE, safety gear, or workplace safety solutions.

1. About Armofy and These Terms

1.1 Who We Are

Armofy is a leading Australian supplier of workplace safety equipment, personal protective equipment (PPE), and industrial safety products. We serve businesses across construction, manufacturing, mining, healthcare, agriculture, and all Australian industries requiring safety compliance equipment.

1.2 Acceptance of Terms

By using the Armofy website or purchasing safety equipment from our online store, you acknowledge that:

• You have read and understood these Terms and Conditions
• You are at least 18 years of age or purchasing with legal guardian consent
• You have the authority to enter into this binding agreement
• You will use our workplace safety products in accordance with Australian safety standards

1.3 Changes to Terms

We reserve the right to update these Terms and Conditions to reflect changes in Australian consumer law, workplace safety regulations, or our business practices. The “Last updated” date at the top of this page indicates the most recent revision. Your continued use of Armofy’s website after any changes constitutes acceptance of the updated terms.

2. Products, Services, and Availability

2.1 Safety Equipment Range

Armofy supplies a comprehensive range of workplace safety products including but not limited to:

• Personal Protective Equipment (PPE) – hard hats, safety glasses, respirators, hearing protection
• High-visibility clothing and workwear meeting Australian standards
• Safety footwear and protective gloves
• Fall protection equipment and height safety gear
• First aid supplies and emergency equipment
• Heat stress prevention equipment and cooling PPE
• Industry-specific safety solutions

2.2 Product Information and Descriptions

We make every reasonable effort to ensure that all safety equipment descriptions, specifications, Australian Standards compliance information, and product images displayed on our website are accurate and current. However:

• Product images are for illustrative purposes and may vary slightly from actual items
• Manufacturers may update product designs, packaging, or specifications without notice
• We reserve the right to correct any errors in product descriptions, pricing, or availability information
• All safety equipment meets or exceeds relevant Australian Standards (AS/NZS) as specified in product listings

2.3 Stock Availability

Safety equipment availability is subject to supplier stock levels and manufacturer production schedules. While we strive to maintain adequate inventory of popular safety products:

• “In Stock” items are typically available for immediate dispatch
• “Pre-Order” or “Back Order” items will be fulfilled when stock becomes available
• We will notify you promptly if any ordered safety equipment becomes unavailable
• You may choose a suitable alternative product or receive a full refund if your order cannot be fulfilled

2.4 Australian Standards Compliance

All safety equipment sold by Armofy complies with applicable Australian Standards (AS/NZS) and workplace health and safety regulations. Product certifications and compliance documentation are available upon request for workplace safety audits and compliance verification.

3. Pricing, Payment, and GST

3.1 Pricing Information

• All prices displayed on Armofy.com.au are in Australian Dollars (AUD)
• Prices include Goods and Services Tax (GST) unless explicitly stated otherwise
• Business customers may request GST-exclusive pricing and tax invoices
• Prices are subject to change without notice due to supplier costs, currency fluctuations, or Australian safety standards updates
• Pricing errors will be corrected, and you will be notified before order processing

3.2 Payment Methods

Armofy accepts the following secure payment methods for workplace safety equipment purchases:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Direct bank transfer (for approved business accounts)
• Buy Now Pay Later services (where available)

3.3 Payment Security

• All payments are processed through secure, PCI-DSS compliant payment gateways
• We never store complete credit card information on our servers
• Your payment details are encrypted and protected during transmission
• For business accounts requiring purchase orders or invoicing terms, please contact our sales team

3.4 Payment Terms

• Payment is required in full at the time of purchase unless alternative credit terms have been approved
• Orders are not processed or dispatched until payment is confirmed
• For business accounts with approved credit terms, payment is due within agreed timeframes (typically 30 days from invoice date)

4. Shipping, Delivery, and Handling

4.1 Delivery Coverage

Armofy delivers workplace safety equipment throughout Australia, including:

• All Australian capital cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra)
• Regional and rural areas across all states and territories
• Remote locations (delivery times and costs may vary)
• Business addresses and construction sites

4.2 Shipping Methods and Timeframes

We partner with trusted Australian courier services and logistics providers to ensure reliable delivery of safety equipment:

• Standard Shipping: 3-7 business days to metro areas, 5-10 business days to regional areas
• Express Shipping: 1-3 business days to metro areas (where available)
• Freight Shipping: For large or bulk safety equipment orders

Delivery timeframes are estimates and may be affected by:

• Supplier stock availability
• Order processing time
• Courier capacity and schedules
• Weather events or natural disasters
• Public holidays
• Remote location accessibility

4.3 Shipping Costs

Shipping costs are calculated based on:

• Order weight and dimensions
• Delivery destination and postcode
• Selected shipping method
• Any special handling requirements

Shipping costs are displayed at checkout before payment. We offer free shipping on orders over specified amounts (check website for current promotions).

4.4 Order Tracking

Once your safety equipment order is dispatched:

• You will receive email confirmation with tracking information
• You can track your shipment through our courier partner’s website
• Estimated delivery dates are provided for planning purposes

4.5 Delivery Issues

Armofy is not liable for delivery delays caused by circumstances beyond our reasonable control, including:

• Courier service disruptions
• Incorrect or incomplete delivery addresses provided by customers
• Recipient unavailability for delivery
• Extreme weather events or natural disasters
• Industrial action affecting courier services
• Supplier backorders or stock delays

For detailed shipping information, please refer to our comprehensive Shipping Policy available on our website.

5. Returns, Refunds, and Australian Consumer Law

5.1 Your Consumer Rights

Armofy fully complies with the Australian Consumer Law (ACL) and your consumer guarantee rights. Under Australian law, you are entitled to:

• A repair, replacement, or refund for faulty safety equipment
• A remedy if products do not match descriptions or are not fit for purpose
• Protection against misleading or deceptive conduct

5.2 Change of Mind Returns

For workplace safety equipment purchased in error or no longer required:

• Returns are accepted within 14 days of delivery
• Products must be unused, unopened, and in original packaging with all tags and labels intact
• Proof of purchase (order number or receipt) must be provided
• Return shipping costs are the customer’s responsibility unless the error was ours
• Refunds are processed within 7-10 business days of receiving returned items

5.3 Faulty or Damaged Products

If you receive faulty, damaged, or incorrect safety equipment:

• Contact us immediately with photos and order details
• We will arrange collection or replacement at no cost to you
• Refunds or replacements are processed promptly in accordance with ACL requirements
• We may request return of faulty items for quality control and manufacturer warranty claims

5.4 Non-Returnable Items

For hygiene, safety, and compliance reasons, the following items cannot be returned unless faulty:

• Opened or used personal protective equipment (respirators, earplugs, etc.)
• Custom-ordered or personalized safety equipment
• Clearance or discontinued safety products (unless faulty)
• Safety equipment with broken seals or damaged packaging

5.5 How to Initiate a Return

To return workplace safety equipment:

1. Contact our customer service team within 14 days of delivery
2. Provide your order number, product details, and reason for return
3. Receive return authorization and instructions
4. Package items securely in original packaging
5. Send to our returns address with tracking

For our complete returns process and conditions, please review our detailed Returns and Refunds Policy on our website.

6. Product Warranties and Guarantees

6.1 Australian Consumer Guarantees

All safety equipment sold by Armofy comes with consumer guarantees under Australian Consumer Law that cannot be excluded. These guarantees ensure products are:

• Of acceptable quality
• Fit for disclosed purposes
• Match descriptions and samples
• Free from undisclosed defects

6.2 Manufacturer Warranties

Many workplace safety products include manufacturer warranties covering defects in materials or workmanship:

• Warranty terms vary by manufacturer and product type
• Warranty documentation is included with eligible products
• Warranty claims should be directed to manufacturers or through Armofy customer service
• We assist with warranty claims and liaise with manufacturers on your behalf

6.3 Warranty Exclusions

Warranties do not cover:

• Normal wear and tear from regular use
• Damage from misuse, abuse, or improper storage
• Modifications or repairs by unauthorized parties
• Failure to follow manufacturer care instructions
• Damage from accidents or environmental factors

6.4 Safety Equipment Lifespan

Personal protective equipment has defined service lives per Australian Standards:

• Hard hats: Typically 2-5 years from manufacture date
• Safety harnesses: Typically 5 years (subject to inspection)
• Respirator filters: Varies by type and exposure
• Safety footwear: Replace when worn or damaged

Always follow manufacturer guidelines and Australian Standards for equipment replacement schedules.

7. Limitation of Liability and Disclaimers

7.1 Proper Use of Safety Equipment

Customers are responsible for:

• Selecting appropriate safety equipment for specific workplace hazards
• Ensuring products meet applicable Australian Standards for intended use
• Training workers in correct use of PPE and safety equipment
• Conducting workplace risk assessments in accordance with WHS legislation
• Regular inspection and maintenance of safety equipment
• Replacing damaged or expired safety products

Armofy provides product specifications and compliance information but cannot assess your specific workplace hazards. Consult safety professionals for workplace-specific advice.

7.2 Limitation of Liability

To the fullest extent permitted by Australian law:

• Shield Core Solutions Pty Ltd (Armofy) is not liable for indirect, incidental, special, or consequential damages arising from product use
• Our liability is limited to the purchase price of the specific product
• We are not responsible for injuries resulting from improper use, inadequate training, or failure to follow safety protocols
• We do not accept liability for business losses, lost profits, or commercial damages

7.3 Exclusions

Armofy is not liable for:

• Misuse or abuse of safety equipment
• Failure to comply with Australian workplace health and safety regulations
• Inadequate workplace risk assessments
• Using expired or damaged safety equipment
• Modifications to safety products voiding certifications
• Workplace incidents resulting from multiple contributing factors

7.4 Consumer Law Rights

Nothing in these Terms excludes, restricts, or modifies consumer guarantees, warranties, or rights provided under Australian Consumer Law that cannot lawfully be excluded.

8. Intellectual Property Rights

8.1 Website Content Ownership

All content on Armofy.com.au is the intellectual property of Shield Core Solutions Pty Ltd, including:

• Website design, layout, and navigation
• Product descriptions and safety information
• Blog articles and educational resources
• Logos, trademarks, and branding
• Photography and illustrations
• Technical documentation and guides

8.2 Copyright Protection

Website content is protected by Australian and international copyright laws. You may not:

• Reproduce, copy, or redistribute Armofy content without written permission
• Use our content for commercial purposes
• Modify, adapt, or create derivative works
• Remove copyright notices or attributions
• Frame or mirror our website content

8.3 Permitted Use

You may:

• View and download content for personal, non-commercial reference
• Print pages for your own workplace safety compliance purposes
• Share links to our website and content
• Quote brief excerpts with proper attribution

8.4 Trademarks

“Armofy” and associated logos are trademarks of Shield Core Solutions Pty Ltd. Product names and brands mentioned on our site are trademarks of their respective owners.

8.5 Third-Party Content

We respect intellectual property rights of manufacturers and content creators. If you believe any content on our site infringes your rights, please contact us immediately.

9. Privacy and Data Protection

9.1 Information Collection

When you use Armofy’s website or purchase safety equipment, we collect:

• Personal information (name, email, phone number, delivery address)
• Business information (company name, ABN, billing details)
• Payment information (processed securely through third-party gateways)
• Website usage data (cookies, analytics, browsing behavior)

9.2 How We Use Your Information

Your information is used to:

• Process and fulfill safety equipment orders
• Communicate about orders, shipping, and customer service
• Send product updates, safety alerts, and promotional offers (with consent)
• Improve our website and customer experience
• Comply with legal and tax obligations

9.3 Data Security

We implement industry-standard security measures to protect your personal information:

• Secure SSL encryption for all transactions
• Regular security audits and updates
• Restricted access to customer data
• Secure data storage and backup systems

9.4 Privacy Policy

For comprehensive details about how we collect, use, store, and protect your personal information, please review our full Privacy Policy available on our website. Our privacy practices comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

9.5 Marketing Communications

You can opt out of marketing emails at any time by:

• Clicking “unsubscribe” links in emails
• Contacting our customer service team
• Updating preferences in your account settings

10. User Responsibilities and Conduct

10.1 Account Security

If you create an Armofy customer account:

• Keep login credentials confidential
• Use strong, unique passwords
• Notify us immediately of unauthorized access
• Accept responsibility for activities under your account

10.2 Accurate Information

You agree to provide:

• Accurate and complete delivery addresses
• Valid contact information
• Correct billing details
• Truthful business information for trade accounts

10.3 Prohibited Activities

You must not:

• Use our website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with other users’ access or experience
• Scrape or harvest data from our website
• Impersonate Armofy or our representatives

10.4 Reviews and User Content

When submitting product reviews or feedback:

• Provide honest, accurate information
• Do not include offensive, defamatory, or inappropriate content
• Respect intellectual property rights
• Understand that we may moderate or remove inappropriate content

11. Force Majeure

Armofy is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters (floods, fires, earthquakes, storms)
• Pandemics or public health emergencies
• Government actions or regulatory changes
• Labor disputes or strikes
• Supplier failures or shortages
• Transportation disruptions
• Utility failures or telecommunications outages
• Cyber attacks or system failures

During such events, we will make reasonable efforts to fulfill orders and notify affected customers promptly.

12. Governing Law and Dispute Resolution

12.1 Australian Law

These Terms and Conditions are governed by the laws of Victoria, Australia. By using our website and purchasing from Armofy, you agree that:

• Australian law applies to all transactions and disputes
• The courts of Victoria have exclusive jurisdiction
• Australian Consumer Law protections apply regardless of your location

12.2 Dispute Resolution Process

If you have a complaint or dispute:

1. Contact our customer service team first – many issues can be resolved quickly
2. Provide details of your concern in writing
3. Allow us reasonable time to investigate and respond (typically 7-10 business days)
4. If unresolved, consider mediation through a recognized dispute resolution service

12.3 Consumer Rights

Nothing in these Terms prevents you from exercising your rights under Australian Consumer Law or seeking remedies through consumer protection agencies.

13. Business and Trade Accounts

13.1 Trade Account Applications

Businesses requiring regular workplace safety equipment supplies can apply for trade accounts with:

• Credit terms (subject to approval)
• Volume discounts
• Dedicated account management
• Priority customer service
• Customized pricing for large orders

13.2 Trade Account Terms

Approved business accounts must:

• Provide valid ABN and business registration details
• Maintain agreed credit limits
• Pay invoices within specified timeframes (typically 30 days)
• Notify us of any business structure changes
• Accept that credit terms may be reviewed or suspended for late payments

14. Product Recalls and Safety Notices

14.1 Safety Compliance

Armofy monitors product safety notices and manufacturer recalls. If any safety equipment you purchased is subject to recall:

• We will notify you promptly using contact details from your order
• Follow recall instructions immediately
• Return affected products as directed
• Receive replacement products or refunds as appropriate

14.2 Your Responsibility

If you become aware of any safety issues with products purchased from Armofy:

• Discontinue use immediately
• Contact us with details
• Report serious safety concerns to the ACCC Product Safety Australia

15. Modifications to Products and Services

Armofy reserves the right to:

• Update product ranges and discontinue items
• Modify website features and functionality
• Change pricing, shipping policies, or terms
• Suspend or terminate services for maintenance or improvements

We will provide reasonable notice of significant changes affecting customers.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under Australian law:

• That provision will be modified to the minimum extent necessary to make it valid and enforceable
• All other provisions remain in full force and effect
• The overall intent of these Terms will be preserved

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and Shield Core Solutions Pty Ltd (Armofy) regarding use of our website and purchase of workplace safety equipment.

18. Contact Armofy Customer Service

For questions, concerns, or assistance regarding these Terms and Conditions, workplace safety equipment orders, or any aspect of our service:

Shield Core Solutions Pty Ltd – Armofy

Email: sales@armofy.com.au
Phone: 03 4060 7080
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST
Location: Victoria, Australia
Website: www.armofy.com.au

Our dedicated customer service team is ready to assist with:

• Product selection and Australian Standards compliance advice
• Order tracking and delivery inquiries
• Returns and warranty claims
• Trade account applications
• Technical support for workplace safety solutions

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19. Acknowledgment and Acceptance

By using the Armofy website, browsing our safety equipment catalogue, placing orders, or purchasing workplace safety products, you acknowledge that:

• You have read and understood these Terms and Conditions in full
•  You agree to be bound by these Terms
• You understand your rights under Australian Consumer Law
• You accept responsibility for proper selection and use of safety equipment
• You will comply with Australian workplace health and safety regulations

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Armofy – Australia’s Trusted Workplace Safety Equipment Supplier

Protecting Australian workers with quality PPE and safety solutions that meet or exceed Australian Standards. Your safety starts here.

Last Updated: November 2025
Version: 2.0

For the most current version of our Terms and Conditions, always refer to www.armofy.com.au/terms-and-conditions